Refund Policy & T's and C's

Refund policy:

We hope that you love your purchase from this website as much as we do!

However, if you are not happy for any reason, send it back to us within 14 days in the original packaging and in the same condition you received it, and we will exchange it for another item or a gift voucher, or we will arrange for a full refund to your credit card. The cost of getting it back to us is yours, but we cover the cost of shipping any replacement.

There will be no refunds or exchanges given on sale items.

There will be no refunds or exchanges given for the value of any resizing or adjustment work done on any of our jewellery. Custom and bespoke jewellery cannot be exchanged or refunded,

If your Beadz Unlimited product is damaged or faulty in any way, we reserve the right to repair the item first, and if this is not possible we will either send you a replacement or arrange for a full refund. No cost to you.

Send us an email to nrs@beadz.co.nz and we will send you details of our procedure for returning our products.

THIS REFUND POLICY APPLIES TO ONLINE STORE PURCHASES ONLY, OUR POLICY VARIES FOR ITEMS THAT WERE PURCHASED IN-STORE

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Term's and conditions:

Discount codes cannot be used on any half price or sale jewellery

Discount codes do not apply to shipping, or the cost of any resizing or other alteration work done on our jewellery.

If a customer requests one of our rings be adjusted to a particular size, but then finds that they have chosen the wrong size, Beadz Unlimited will not be held responsible for the mistake. We can resize the piece again to the preferred size, but the customer will be responsible for paying the resulting courier and work costs.